Information and Terms and Conditions

We want to make your shopping experience “hassle free” and “safe”. Our site is specifically designed to make this process as straight forward as possible. However, you need to know a little more about the buying process, our terms and conditions of sale and your rights when buying from us.

The following will hopefully answer any questions you may have as well as laying out our terms and conditions of sale.

By placing an order with us confirms your agreement to our terms and conditions as set out below.

Payment Options

We accept all major debit and credit card payments which are processed via a secure server powered by Sage Pay (the new name for Protx).

Payments by Paypal account holders account holders are very welcome.

We are also more than happy to accept cheques drawn on a UK bank although in this case goods will not be dispatched until payment has cleared our account. If paying by cheque, full payment instructions will be sent to you by email on completion of the checkout process.

We accept orders from the UK and overseas. However, for overseas buyers payment must be made via Paypal. You do not have to be a Paypal account holder to make debit or credit card payments and, if you prefer this option, it is also available to UK credit and debit card holder’s.

Credit Card Security

Your entry of credit/debit card numbers is made on the Sage Pay, Paypal websites and not on Soulful Crystals. We do not store your credit/debit card information on our site at any time.

All information entered in on the Sage Pay and Paypal websites is encrypted in transit using the Secure Sockets Layer (SSL) protocol and the highest commercially available encryption key length of 128-bits. For further information please visit their websites at www.sagepay.co.uk and www.paypal.com.

Delivery Charges

All prices shown on the website are in pounds sterling and are inclusive of any UK taxes. Delivery charges are not included in the products published price and will be added to you invoice on completion of you order.

However, the delivery cost is clearly shown when you view the shopping cart as is the country to which your order will be shipped. The default destination country is the United Kingdom. If this is not the case then please select your country from the drop down box and click on the “Update” button. The revised costs will then be shown.

Dispatch and Delivery

We endeavour to dispatch orders within 1 to 2 working days upon receipt of cleared payment from Monday to Friday except UK Bank Holidays. If payment is by cheque, goods will not be dispatched until payment has cleared our account.

If for any reason there is any delay we will inform you as soon as we possibly can.

All items shown on this website are “in stock” unless otherwise indicated by an “Out of Stock” displayed alongside the product description.

All items are dispatched within the UK via Royal Mail and via Air Mail services for those destinations outside the UK. The maximum weight for overseas orders is 2 kg.

All UK orders up to 2 Kgs in weight will be sent by Royal Mail First Class Post and orders over 2 kg in weight will be sent by Parcelforce and will require a signature on delivery.

Confirmation of Order

On checking out you will receive an email confirming your purchase together with information regarding payment and delivery. If for any reason you do not receive this email within 12 hours then please get in touch with us.


We only collect sufficient information from you so that we can process your order. All information, your name, address and contact details will be treated lawfully and in accordance with 1998 Data Protection Act.

We do not require you to enter your telephone number but you may wish to add that information so that we can contact you in the event of any Email failure.

We will not contact you for any reason other than that related to your order or in answering any question that you may have.

No information entered on this website is or will ever be passed to any third party.

Damaged Goods

Goods damaged or proved faulty in transit will be replaced wherever possible or alternatively a full refund will be made. Please notify us immediately of any such occurrence.

Your Right to Cancel

Under UK law you have the right to cancel your order within seven working days after the day the goods were received. If you do decide to cancel you should notify us of your intention by Email. The goods must be returned to us unused and in their original packaging and at your own expense. We will make a full refund to you within 30 days of receipt of the returned goods.

Returns and Refunds

In addition to your statutory rights within the UK, if for any reason you are not satisfied with your purchase then you may return them to us within 3 working days of receipt of delivery. Provided the goods are returned in unused, original condition and are carefully packaged , a full refund less our original delivery charges will be made within 7 working day of receipt of the returned goods. In the interests of hygiene we cannot issue refunds on return of earrings if they have been worn.

This “returns and refunds” policy in no way affects your consumer statutory rights.


We truly hope that you don’t, but should you have any complaints please contact us in confidence by Email giving details of your complaint and your suggestion of how we can resolve the situation . We will act as quickly as possible to rectify any problem you have with our goods or services.


All measurements given on this website are approximate although we do try to describe our products as accurately as we can.

Our Right to Cancel

Although extremely unlikely, Soulful Crystals reserve the right to cancel any order within 48 hours of placement. Notification will be given by email as soon as possible and a full refund (including postage) will be issued.

Soulful Crystals Website Pictures and Product Descriptions

All pictures and product descriptions held on www.SoulfulCrystals.co.uk are the sole property of Soulful Crystals and may not be used or copied without written permission from Soulful Crystals.

Allergies – Nickel and Impure Metal in Silver

Contrary to popular belief, 925 silver does not necessarily mean that it is free from impure metals. It simply means that the purity of the silver content is 92.5% – it definitely does not mean it is “nickel free”.

If a person is allergic to a piece of jewellery it is usually the nickel or other metals that they are allergic to. We do not suggest that any piece of silver or silver jewellery offered on this site is nickel free and do not offer any guarantees with regard to allergies.

If you have a nickel and/or any other impure metal allergy then please do not purchase any silver based product from this site. There are specialist suppliers who can produce items guaranteed to be free from nickel.

Disputes, Law, Jurisdiction and Language

Soulful Crystals is based in England and is governed by English law. Any dispute shall be governed by and interpreted in accordance with English law whereupon the English courts shall have jurisdiction over all disputes.

This website, www.SoulfulCrystals.co.uk , any content contained herein and any contract brought into being as a result of usage of this website (ie your purchase and our delivery) are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England. All contracts are concluded in English.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Find out more about Google Analytics cookie and data usage google.com/analytics/learn/privacy.html

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Visit aboutcookies.org for more information on how to block, control and delete cookies.

Any Other Questions

If you have any other questions or simply want to get in touch then please email us at customerservices@soulfulcrystals.co.uk or write to us at the following address:

Soulful Crystals, 10 Whyteway, Rumburgh, Halesworth, Suffolk IP19 0PE